Shipping Policy

1. Introduction

Welcome to FloraWorks, your trusted partner for all bulk minor cannabinoid needs. Our commitment is to provide an efficient, reliable, and seamless shipping experience for our business clients. This Shipping Policy outlines the terms and conditions under which we conduct shipping and delivery of orders placed on our B2B e-commerce platform.

2. General Shipping Information

Business Days: Our shipping operations are conducted on business days, which are defined as Monday through Thursday, excluding public holidays and weekends.

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Order Processing Time: Orders are typically processed within 1-2 business days. This timeframe may vary during peak periods or due to unforeseen circumstances.

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Shipping Methods: We currently only offer ground shipping. If you require expedited shipping contact us at: sales@flora-works.com to meet your business needs.

3. Shipping Rates

Shipping rates are flat rate depending on your order quantity. Rates will be displayed at checkout before the completion of the order.

4. Delivery Times

Delivery times vary based on the chosen shipping method, destination, and the specifics of the order. Estimated delivery times will be provided at checkout.

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Please note that delivery times are estimates and are not guaranteed. Factors such as inclement weather, customs clearance, and other carrier delays may impact delivery times.

5. International Shipping

We offer international shipping to select countries. Shipping rates, taxes, and customs duties for international orders will be calculated based on the destination country's regulations.

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The recipient is responsible for all customs fees, including taxes, brokerage fees, and any other charges assessed by the destination country.

6. Tracking and Order Status

Once an order has been shipped, you will receive an email from ShipStation updating you of your tracking number and order status. You can use this number to track your order’s progress.

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Our customer service team is available to assist with any questions regarding order status or shipping.

7. Shipping Address Accuracy

It is the responsibility of the customer to ensure the shipping address is correct. Please ensure to add suite, building or unit number if applicable. We are not liable for orders shipped to incorrect addresses provided by the customer.

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If an order is returned due to an incorrect address, the customer will be responsible for any return shipping fees and additional redelivery costs.

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Default shipping carrier does not ship to P.O. boxes.

8. Damaged or Lost Shipments

Please inspect all shipments immediately upon arrival. Contact our Customer Service at sales@flora-works.com within 5 days of receipt if any goods are damaged or missing.

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Claims for damaged or lost items must be made within 5 business days of the original delivery date.

9. Returns and Exchanges

Refer to our Return Policy for information on returns and exchanges. Note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

10. Contact Information

For any questions or concerns regarding our shipping policy, please contact our Customer Service Team at:

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Email: info@flora-works.com

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Business Hours: 8:00am - 4:00pm

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Thank you for choosing FloraWorks. We look forward to serving your business needs and ensuring a smooth and efficient delivery of your orders.

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