Return Policy

1. Introduction

At FloraWorks, we stand behind the quality and satisfaction of our products. This Return Policy outlines the procedures and conditions under which returns, refunds, and exchanges are managed on our B2B e-commerce platform.

2. Return Eligibility

Products must be in their original condition, unopened, originating quantity and in the same packaging in which they were received. Products that have been used, altered, or damaged will not be eligible for return.

‍

Custom orders, special items, or products made to order may not be returnable or may be subject to a restocking fee. This will be specified at the time of purchase.

3. Inspection and Notification

Upon receiving your shipment, please inspect all products immediately for any damage, defects, or discrepancies.

‍

FloraWorks must be contacted within 5 days of receiving the shipment to initiate a return, exchange, or report an issue. Please reach out to us via email at sales@flora-works.com with the subject line "Return Request [Your Order Number]" and include detailed information and photos (if applicable) of the product issue.

‍

Failure to inspect the product and contact us within this timeframe may result in the denial of the return.

4. Return Process

Once we receive your return request, our customer service team will evaluate the information and, if applicable, provide you with a Return Merchandise Authorization (RMA) number and return instructions.

‍

Products must be returned to FloraWorks within 10 days of receiving the RMA number. The customer is responsible for return shipping costs, unless the return is due to an error on our part.

‍

Products should be packed securely and returned to the following address:

‍

 Mailing Address:

 FloraWorks  

 9255 SE McBrod Ave,  

 Milwaukie, OR 97222  

5. Refunds and Exchanges

Once the returned item is received and inspected by our team, we will notify you of the approval or rejection of your return.

‍

If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Alternatively, if you opt for an exchange, we will discuss the available options with you.

‍

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at sales@flora-works.com with your order number, a description of the issue, and photographs documenting the problem.

‍

In cases of damaged or incorrect items, FloraWorks will cover all shipping costs and provide a replacement or refund as appropriate.

7. Contact Information

For any questions or concerns regarding our return policy, please contact our Customer Service Team at:

‍

Email: sales@flora-works.com

‍

Business Hours: 8:00am 4:00pm Pacific Time

‍

Thank you for your business and cooperation with our return procedures. At FloraWorks, we are dedicated to ensuring your satisfaction and building a lasting business relationship.

‍